/* Qualivo Intelligence · demo comercial
   Marca: Montserrat, tinta #101319, verde #0E7C74 / #27BDB1, lila #EFECFB. */
@font-face {
  font-family: 'Montserrat'; font-style: normal; font-weight: 100 900; font-display: swap;
  src: url("/assets/fonts/montserrat-latin.woff2") format('woff2');
  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
}
@font-face {
  font-family: 'Montserrat'; font-style: normal; font-weight: 100 900; font-display: swap;
  src: url("/assets/fonts/montserrat-latin-ext.woff2") format('woff2');
  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+1E00-1E9F, U+20A0-20AB, U+20AD-20C0, U+2C60-2C7F, U+A720-A7FF;
}

:root {
  --tinta: #101319; --tinta-2: #3D4148; --gris: #5A5E66; --gris-2: #8A8D93; --gris-3: #B9BBBF;
  --fondo: #F6F6F3; --superficie: #FFFFFF; --borde: #E6E5E0; --borde-2: #EFEEEA; --hover: #F2F1ED;
  --verde: #0E7C74; --verde-2: #27BDB1; --verde-bg: #E6F4F2; --verde-txt: #0B635C;
  --lila: #EFECFB; --lila-txt: #5B4DB8;
  --coral: #D9480F; --coral-bg: #FDEEE6;
  --ambar: #B7791F; --ambar-bg: #FDF4E0;
  --rojo: #C9372C; --rojo-bg: #FCEBEA;
  --azul: #2F6FD6; --azul-bg: #E9F0FC;
  --sombra: 0 1px 2px rgba(16,19,25,.05), 0 4px 16px rgba(16,19,25,.05);
  --sombra-2: 0 12px 40px rgba(16,19,25,.14);
  --radio: 12px; --radio-s: 8px;
  --f: 'Montserrat', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font-family: var(--f); font-size: 13.5px; line-height: 1.45; color: var(--tinta); background: var(--fondo); -webkit-font-smoothing: antialiased; font-variant-numeric: tabular-nums; }
h1, h2, h3, h4, p { margin: 0; }
button, input, select { font-family: inherit; font-size: inherit; color: inherit; }
[hidden] { display: none !important; }
.ico { width: 18px; height: 18px; flex: none; }
a { color: var(--verde); }

/* ---------- Botones ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 7px; height: 34px; padding: 0 13px; border-radius: var(--radio-s); border: 1px solid var(--borde); background: var(--superficie); font-weight: 600; font-size: 13px; cursor: pointer; white-space: nowrap; transition: background .15s, border-color .15s, transform .1s; }
.btn:hover { background: var(--hover); }
.btn:active { transform: translateY(1px); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn-primario { background: var(--tinta); border-color: var(--tinta); color: #fff; }
.btn-primario:hover { background: #262a33; }
.btn-verde { background: var(--verde); border-color: var(--verde); color: #fff; }
.btn-verde:hover { background: #0b6a63; }
.btn-fantasma { background: transparent; border-color: transparent; color: var(--gris); }
.btn-fantasma:hover { background: var(--hover); color: var(--tinta); }
.btn-icono { width: 34px; padding: 0; }
.btn-bloque { width: 100%; }
.btn-grande { height: 46px; padding: 0 22px; font-size: 15px; border-radius: 10px; }
.btn-mini { height: 28px; padding: 0 10px; font-size: 12px; }
.btn .ico { width: 16px; height: 16px; }
.solo-movil { display: none; }
.select { width: 100%; height: 34px; border: 1px solid var(--borde); border-radius: var(--radio-s); background: var(--superficie); padding: 0 10px; font-weight: 600; }
.mini-label { display: block; font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--gris-2); margin-bottom: 6px; }
.eyebrow { font-size: 11.5px; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; color: var(--verde); }

/* ---------- Inicio ---------- */
.inicio { min-height: 100%; display: flex; align-items: center; justify-content: center; padding: 48px 20px; background: radial-gradient(1200px 500px at 50% -10%, #E3F3F0 0%, var(--fondo) 60%); }
.inicio-caja { width: 100%; max-width: 860px; text-align: center; }
.inicio-logo { height: 30px; width: auto; margin-bottom: 26px; }
.inicio h1 { font-size: clamp(26px, 3.4vw, 36px); font-weight: 800; letter-spacing: -.03em; margin: 10px 0 26px; line-height: 1.1; }
.inicio h2 { font-size: 17px; font-weight: 700; margin: 34px 0 14px; letter-spacing: -.01em; }
.sectores { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
@media (max-width: 760px) { .sectores { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.sector-card { display: flex; flex-direction: column; align-items: flex-start; gap: 10px; padding: 16px; border-radius: var(--radio); border: 1px solid var(--borde); background: var(--superficie); cursor: pointer; text-align: left; transition: border-color .15s, box-shadow .15s, transform .15s; }
.sector-card:hover { border-color: var(--gris-3); transform: translateY(-1px); box-shadow: var(--sombra); }
.sector-card[aria-checked="true"] { border-color: var(--verde); box-shadow: 0 0 0 3px rgba(14,124,116,.14); }
.sector-card .ico { width: 24px; height: 24px; color: var(--verde); }
.sector-card strong { font-size: 14px; }
.sector-card span { font-size: 12px; color: var(--gris); line-height: 1.35; }
.objetivos { display: flex; flex-wrap: wrap; gap: 8px; justify-content: center; }
.obj-chip { height: 34px; padding: 0 14px; border-radius: 999px; border: 1px solid var(--borde); background: var(--superficie); font-weight: 600; cursor: pointer; }
.obj-chip[aria-checked="true"] { background: var(--tinta); color: #fff; border-color: var(--tinta); }
.inicio-empresa { max-width: 380px; margin: 30px auto 22px; text-align: left; }
.inicio-empresa label { display: block; font-weight: 700; font-size: 13px; margin-bottom: 7px; }
.inicio-empresa label span { color: var(--gris-2); font-weight: 500; }
.inicio-empresa input { width: 100%; height: 42px; border-radius: 10px; border: 1px solid var(--borde); padding: 0 14px; background: #fff; font-size: 15px; }
.inicio-empresa input:focus, .copilot-form input:focus { outline: none; border-color: var(--verde); box-shadow: 0 0 0 3px rgba(14,124,116,.14); }
.inicio-nota { margin-top: 16px; color: var(--gris-2); font-size: 12.5px; }

/* ---------- Estructura ---------- */
.app { display: grid; grid-template-columns: 212px minmax(0, 1fr) 380px; height: 100vh; }
.lateral { background: var(--superficie); border-right: 1px solid var(--borde); display: flex; flex-direction: column; min-height: 0; }
.marca { padding: 18px 18px 14px; }
.marca img { height: 22px; width: auto; display: block; }
.marca .marca-mini { display: none; height: 28px; }
.nav { display: flex; flex-direction: column; gap: 2px; padding: 8px 10px; flex: 1; overflow: auto; }
.nav button { display: flex; align-items: center; gap: 10px; height: 36px; padding: 0 10px; border: 0; border-radius: var(--radio-s); background: transparent; color: var(--tinta-2); font-weight: 600; cursor: pointer; text-align: left; }
.nav button:hover { background: var(--hover); }
.nav button[aria-current="page"] { background: var(--verde-bg); color: var(--verde-txt); }
.nav button .ico { color: currentColor; opacity: .85; }
.nav .cuenta { margin-left: auto; font-size: 11px; font-weight: 700; min-width: 20px; height: 18px; padding: 0 6px; border-radius: 999px; background: var(--coral-bg); color: var(--coral); display: inline-flex; align-items: center; justify-content: center; }
.lateral-pie { padding: 14px; border-top: 1px solid var(--borde); display: grid; gap: 8px; }

.principal { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.barra { height: 58px; flex: none; display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 0 22px; border-bottom: 1px solid var(--borde); background: rgba(255,255,255,.7); backdrop-filter: blur(8px); }
.barra-titulo { display: flex; align-items: center; gap: 10px; min-width: 0; }
.sistema { font-weight: 800; font-size: 15px; letter-spacing: -.01em; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sistema b { color: var(--verde); font-weight: 800; }
.chip-simulado { font-size: 11px; font-weight: 700; color: #9a5b00; background: #fff4e0; border: 1px solid #f3d9a8; padding: 3px 8px; border-radius: 999px; white-space: nowrap; margin-left: 6px; }
.chip-simulado[hidden] { display: none; }
.chip-sector { font-size: 11.5px; font-weight: 700; color: var(--gris); background: var(--hover); padding: 4px 9px; border-radius: 999px; white-space: nowrap; }
.barra-acciones { display: flex; align-items: center; gap: 8px; }
.reloj { font-weight: 700; color: var(--gris); font-size: 12.5px; padding: 0 6px; display: inline-flex; align-items: center; gap: 6px; }
.reloj i { width: 7px; height: 7px; border-radius: 50%; background: var(--verde-2); box-shadow: 0 0 0 3px rgba(39,189,177,.2); }
.demo-botones { display: flex; gap: 6px; }
.vista { flex: 1; overflow: auto; padding: 22px 24px 60px; outline: none; }

/* ---------- Copilot ---------- */
.copilot { background: var(--superficie); border-left: 1px solid var(--borde); display: flex; flex-direction: column; min-height: 0; }
.copilot-cab { height: 58px; flex: none; display: flex; align-items: center; justify-content: space-between; padding: 0 16px; border-bottom: 1px solid var(--borde); }
.copilot-cab strong { display: block; font-size: 14.5px; }
.copilot-cab span { display: block; font-size: 12px; color: var(--gris-2); }
.copilot-hilo { flex: 1; overflow: auto; padding: 16px; display: flex; flex-direction: column; gap: 14px; }
.copilot-sugeridas { flex: none; padding: 10px 14px 4px; display: flex; flex-wrap: wrap; gap: 6px; max-height: 196px; overflow: auto; border-top: 1px solid var(--borde-2); }
.sug { font-size: 12px; font-weight: 600; text-align: left; line-height: 1.3; padding: 7px 10px; border-radius: 10px; border: 1px solid var(--borde); background: var(--superficie); cursor: pointer; color: var(--tinta-2); }
.sug:hover { border-color: var(--verde); color: var(--verde-txt); background: var(--verde-bg); }
.copilot-form { flex: none; display: flex; gap: 8px; padding: 10px 14px 14px; }
.copilot-form input { flex: 1; height: 40px; border: 1px solid var(--borde); border-radius: 10px; padding: 0 12px; background: var(--fondo); }
.copilot-form .btn { height: 40px; width: 40px; padding: 0; border-radius: 10px; }
.msg-yo { align-self: flex-end; max-width: 88%; background: var(--tinta); color: #fff; padding: 9px 12px; border-radius: 12px 12px 4px 12px; font-weight: 500; }
.msg-ia { display: flex; flex-direction: column; gap: 10px; animation: entra .25s ease; }
.msg-ia .quien { display: flex; align-items: center; gap: 7px; font-size: 11.5px; font-weight: 700; color: var(--gris-2); }
.msg-ia .quien i { width: 18px; height: 18px; border-radius: 6px; background: var(--verde); display: inline-block; position: relative; }
.msg-ia .quien i::after { content: ''; position: absolute; inset: 5px; border-radius: 50%; border: 2px solid #fff; }
.msg-texto { font-size: 13.5px; line-height: 1.5; white-space: pre-line; }
.msg-texto b { font-weight: 700; }
.pensando { display: inline-flex; gap: 4px; padding: 6px 0; }
.pensando span { width: 6px; height: 6px; border-radius: 50%; background: var(--gris-3); animation: late 1s infinite; }
.pensando span:nth-child(2) { animation-delay: .15s; } .pensando span:nth-child(3) { animation-delay: .3s; }
@keyframes late { 0%, 80%, 100% { opacity: .3; transform: translateY(0); } 40% { opacity: 1; transform: translateY(-3px); } }
@keyframes entra { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.borrador { background: var(--fondo); border: 1px solid var(--borde); border-left: 3px solid var(--verde); border-radius: var(--radio-s); padding: 10px 12px; font-size: 13px; white-space: pre-wrap; }
.msg-ia .tabla { font-size: 11.5px; }
.msg-ia .tabla th { padding: 7px 7px; font-size: 10px; letter-spacing: .03em; }
.msg-ia .tabla td { padding: 7px 7px; }
.msg-ia .tabla td.num { white-space: normal; text-align: right; }
.msg-ia .tabla td:first-child { min-width: 92px; }
.accion-sug { display: flex; align-items: flex-start; gap: 10px; border: 1px solid #CFE8E4; background: var(--verde-bg); border-radius: var(--radio-s); padding: 10px 12px; }
.accion-sug .ico { color: var(--verde); margin-top: 1px; }
.accion-sug p { font-size: 12.5px; color: var(--verde-txt); font-weight: 600; }

/* ---------- Piezas comunes ---------- */
.titulo-vista { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
.titulo-vista h1 { font-size: 22px; font-weight: 800; letter-spacing: -.025em; }
.titulo-vista p { color: var(--gris); margin-top: 4px; max-width: 70ch; }
.tarjeta { background: var(--superficie); border: 1px solid var(--borde); border-radius: var(--radio); padding: 16px 18px; }
.tarjeta h3 { font-size: 13.5px; font-weight: 700; display: flex; align-items: center; gap: 8px; }
.tarjeta h3 .sub { font-weight: 500; color: var(--gris-2); font-size: 12px; margin-left: auto; }
.pregunta-guia { font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--gris-2); margin-bottom: 8px; }
.rejilla { display: grid; gap: 14px; }
.r-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.r-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.r-21 { grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr); }
.gris { color: var(--gris); } .gris-2 { color: var(--gris-2); }
.fuerte { font-weight: 700; }
.pill { display: inline-flex; align-items: center; gap: 5px; height: 22px; padding: 0 8px; border-radius: 999px; font-size: 11.5px; font-weight: 700; white-space: nowrap; }
.pill i { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.p-urg { background: var(--coral-bg); color: var(--coral); }
.p-alta { background: var(--ambar-bg); color: var(--ambar); }
.p-media { background: var(--azul-bg); color: var(--azul); }
.p-baja { background: var(--hover); color: var(--gris); }
.t-teal { background: var(--verde-bg); color: var(--verde-txt); }
.t-coral { background: var(--coral-bg); color: var(--coral); }
.t-amber { background: var(--ambar-bg); color: var(--ambar); }
.t-lila { background: var(--lila); color: var(--lila-txt); }
.t-rojo { background: var(--rojo-bg); color: var(--rojo); }
.t-gris { background: var(--hover); color: var(--gris); }
.humano-tag { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; font-weight: 800; letter-spacing: .04em; text-transform: uppercase; color: var(--coral); }
.humano-tag .ico { width: 13px; height: 13px; }

/* KPIs */
.kpis { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 1px; background: var(--borde); border: 1px solid var(--borde); border-radius: var(--radio); overflow: hidden; }
.kpi { background: var(--superficie); padding: 13px 14px; min-width: 0; }
.kpi span { display: block; font-size: 11.5px; color: var(--gris); font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.kpi strong { display: block; white-space: nowrap; font-size: 19px; font-weight: 800; letter-spacing: -.02em; margin-top: 3px; }
.kpi em { display: block; font-style: normal; font-size: 11px; color: var(--gris-2); margin-top: 1px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.kpi em.bien { color: var(--verde); } .kpi em.mal { color: var(--coral); }
.kpi.destacado { box-shadow: inset 0 -3px 0 var(--verde-2); }

/* Cabecera del resumen */
.hoy { display: grid; grid-template-columns: minmax(0, 1.4fr) repeat(3, minmax(0, 1fr)); gap: 14px; margin-bottom: 14px; }
.hoy-frase { background: var(--tinta); color: #fff; border-radius: var(--radio); padding: 18px 20px; display: flex; flex-direction: column; justify-content: space-between; gap: 12px; }
.hoy-frase h2 { font-size: 16px; font-weight: 700; letter-spacing: -.02em; line-height: 1.25; }
.hoy-frase h2 b { color: var(--verde-2); }
.hoy-frase p { color: #B9BEC7; font-size: 12.5px; }
.hoy-dato { background: var(--superficie); border: 1px solid var(--borde); border-radius: var(--radio); padding: 16px 18px; cursor: pointer; transition: border-color .15s; text-align: left; }
.hoy-dato:hover { border-color: var(--gris-3); }
.hoy-dato span { font-size: 12px; color: var(--gris); font-weight: 600; display: block; }
.hoy-dato strong { font-size: 28px; font-weight: 800; letter-spacing: -.03em; display: block; margin: 4px 0 2px; }
.hoy-dato em { font-style: normal; font-size: 11.5px; color: var(--gris-2); }

/* Filas de contactos */
.lista { display: flex; flex-direction: column; }
.fila { display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr) 84px; align-items: center; gap: 12px; padding: 10px 4px; border-top: 1px solid var(--borde-2); cursor: pointer; border-radius: 6px; }
.fila:first-child { border-top: 0; }
.fila:hover { background: var(--hover); }
.quien-fila { display: flex; align-items: center; gap: 10px; min-width: 0; }
.avatar { width: 32px; height: 32px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 11.5px; font-weight: 800; flex: none; color: var(--tinta-2); background: var(--hover); }
.nombre { font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.meta { font-size: 12px; color: var(--gris); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.nba-corta { display: flex; align-items: center; gap: 8px; min-width: 0; font-size: 12.5px; font-weight: 600; }
.nba-corta .ico { width: 15px; height: 15px; color: var(--verde); }
.nba-corta span { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* Tabla */
.tabla-caja { overflow: auto; border: 1px solid var(--borde); border-radius: var(--radio); background: var(--superficie); }
table.tabla { width: 100%; border-collapse: collapse; font-size: 12.5px; }
.tabla th { text-align: left; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--gris-2); padding: 10px 12px; border-bottom: 1px solid var(--borde); white-space: nowrap; background: #FBFBF9; position: sticky; top: 0; }
.tabla td { padding: 10px 12px; border-bottom: 1px solid var(--borde-2); vertical-align: middle; }
.tabla tr:last-child td { border-bottom: 0; }
.tabla tbody tr.clic { cursor: pointer; }
.tabla tbody tr.clic:hover td { background: var(--hover); }
.tabla .num { text-align: right; white-space: nowrap; }
.tabla td .meta { max-width: 220px; }
.tabla-op { table-layout: fixed; }
.tabla-op td { overflow: hidden; }
.tabla-op .nombre, .tabla-op .meta, .tabla-op .nba-corta span { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tabla-op .mini-scores { gap: 5px; }
.tabla-op .ms { width: 30px; }
.tabla tr.nuevo td { animation: destello 2.4s ease; }
@keyframes destello { 0%, 40% { background: #DDF3EF; } 100% { background: transparent; } }

/* Barras de puntuación */
.mini-scores { display: flex; gap: 10px; }
.ms { width: 44px; }
.ms b { display: block; font-size: 12px; font-weight: 800; }
.ms small { display: block; font-size: 9.5px; font-weight: 700; color: var(--gris-2); letter-spacing: .05em; text-transform: uppercase; }
.ms .barrita { height: 4px; border-radius: 3px; background: var(--borde-2); margin-top: 3px; overflow: hidden; }
.ms .barrita i { display: block; height: 100%; border-radius: 3px; background: var(--verde); transition: width .6s ease; }
.ms.riesgo .barrita i { background: var(--coral); }
.scores { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.score { border: 1px solid var(--borde); border-radius: 10px; padding: 11px 12px; background: var(--superficie); }
.score span { font-size: 11px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; color: var(--gris-2); }
.score strong { display: block; font-size: 24px; font-weight: 800; letter-spacing: -.03em; margin: 2px 0 6px; transition: color .3s; }
.score .barra-s { height: 5px; border-radius: 3px; background: var(--borde-2); overflow: hidden; }
.score .barra-s i { display: block; height: 100%; background: var(--verde); border-radius: 3px; transition: width .7s cubic-bezier(.2,.7,.2,1); }
.score.riesgo .barra-s i { background: var(--coral); }
.score em { display: block; font-style: normal; font-size: 11px; color: var(--gris-2); margin-top: 6px; line-height: 1.3; }
.score.sube strong { color: var(--verde); }

/* Tarjeta de contacto (Copilot y listas) */
.ccard { border: 1px solid var(--borde); border-radius: var(--radio); padding: 12px 13px; background: var(--superficie); display: flex; flex-direction: column; gap: 9px; box-shadow: var(--sombra); }
.ccard .cab { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.ccard .nombre { font-size: 14px; }
.ccard .cifras { display: flex; gap: 12px; font-size: 11.5px; font-weight: 700; color: var(--gris); }
.ccard .cifras b { color: var(--tinta); font-size: 13px; }
.ccard .linea { font-size: 12px; color: var(--gris); }
.ccard .linea b { color: var(--tinta-2); }
.ccard .porque { font-size: 12.5px; line-height: 1.45; }
.ccard .nba { background: var(--verde-bg); border-radius: 8px; padding: 8px 10px; font-size: 12.5px; }
.ccard .nba small { display: block; font-size: 10.5px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; color: var(--verde-txt); margin-bottom: 2px; }
.ccard .nba b { font-weight: 700; }
.ccard .nba.humano { background: var(--coral-bg); }
.ccard .nba.humano small { color: var(--coral); }
.ccard .botones { display: flex; flex-wrap: wrap; gap: 6px; }
.etiq-sm { font-size: 10.5px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; color: var(--gris-2); }

/* Métricas en respuestas */
.metricas { display: grid; grid-template-columns: repeat(auto-fit, minmax(96px, 1fr)); gap: 8px; }
.metrica { border: 1px solid var(--borde); border-radius: 10px; padding: 9px 11px; background: var(--superficie); }
.metrica strong { display: block; font-size: 18px; font-weight: 800; letter-spacing: -.02em; }
.metrica span { display: block; font-size: 11.5px; color: var(--gris); line-height: 1.3; }
.metrica.malo strong { color: var(--coral); } .metrica.bueno strong { color: var(--verde); }

/* Feed de piloto automático */
.feed { display: flex; flex-direction: column; }
.feed-item { display: grid; grid-template-columns: 44px 26px minmax(0, 1fr); gap: 8px; padding: 9px 0; border-top: 1px solid var(--borde-2); align-items: start; }
.feed-item:first-child { border-top: 0; }
.feed-item time { font-size: 12px; font-weight: 700; color: var(--gris-2); padding-top: 3px; }
.feed-ico { width: 26px; height: 26px; border-radius: 8px; display: inline-flex; align-items: center; justify-content: center; }
.feed-ico .ico { width: 14px; height: 14px; }
.feed-item p { font-size: 12.5px; }
.feed-item p b { font-weight: 700; }
.feed-item small { display: block; font-size: 11.5px; color: var(--gris); margin-top: 1px; }
.feed-item.nuevo { animation: destello 2.4s ease; border-radius: 8px; }

/* Fuga */
.fuga-grande { display: flex; flex-direction: column; gap: 10px; }
.fuga-grande .cifra { font-size: 30px; font-weight: 800; letter-spacing: -.03em; color: var(--coral); line-height: 1; }
.embudo { display: flex; flex-direction: column; gap: 7px; }
.eb-fila { display: grid; grid-template-columns: 130px minmax(0, 1fr) 50px 48px; align-items: center; gap: 10px; font-size: 12px; }
.eb-fila .et { font-weight: 600; color: var(--tinta-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.eb-barra { height: 22px; background: var(--borde-2); border-radius: 6px; overflow: hidden; position: relative; }
.eb-barra i { position: absolute; left: 0; top: 0; bottom: 0; background: linear-gradient(90deg, var(--verde), var(--verde-2)); border-radius: 6px; }
.eb-fila .n { text-align: right; font-weight: 700; }
.eb-fila .conv { text-align: right; font-weight: 700; }
.eb-fila.fuga .conv { color: var(--coral); }
.eb-fila.fuga .eb-barra { box-shadow: 0 0 0 2px var(--coral-bg); }

/* Recorrido: columnas */
.columnas { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(170px, 1fr); gap: 10px; overflow-x: auto; padding-bottom: 6px; }
.acciones-real { margin-top: 8px; gap: 6px; flex-wrap: wrap; }
.acciones-real .btn svg { width: 14px; height: 14px; margin-right: 4px; vertical-align: -2px; }
#accionReal:empty, .accion-real-caja:empty { display: none; }
.accion-real-caja { margin-top: 12px; border-top: 1px solid var(--borde); padding-top: 12px; }
.accion-real-caja textarea { width: 100%; min-height: 110px; font: inherit; font-size: 13.5px; line-height: 1.5; padding: 10px; border: 1px solid var(--borde); border-radius: 8px; resize: vertical; background: var(--superficie); color: var(--tinta); }
.accion-real-caja .fila { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
.accion-real-caja .nota-ar { font-size: 12px; color: var(--gris); margin: 0 0 6px; }
.accion-real-caja .ok-ar { font-size: 13px; color: var(--verde); font-weight: 600; }
.accion-real-caja .err-ar { font-size: 13px; color: var(--coral); }
.form-real { padding: 12px 14px; }
.form-dl { margin: 0; display: grid; grid-template-columns: minmax(120px, 42%) 1fr; gap: 6px 12px; font-size: 13px; }
.form-dl dt { color: var(--gris); }
.form-dl dd { margin: 0; font-weight: 600; }
.contacto-real a { text-decoration: none; }
.contacto-real { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 10px; }
.contacto-real .btn svg, .acciones-real .btn svg { width: 14px; height: 14px; margin-right: 4px; vertical-align: -2px; }
.hilo-contacto { padding: 0 16px 8px; border-bottom: 1px solid var(--borde); }
.hilo-contacto .contacto-real { margin-top: 0; }
.hilo-acciones { padding: 10px 16px 14px; border-top: 1px solid var(--borde); }
.punto-vivo { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--coral); margin-right: 6px; animation: latido 1.2s infinite; }
@keyframes latido { 50% { opacity: .25; } }
#accionReal { margin-top: 12px; border-top: 1px solid var(--borde); padding-top: 12px; }
#accionReal textarea { width: 100%; min-height: 110px; font: inherit; font-size: 13.5px; line-height: 1.5; padding: 10px; border: 1px solid var(--borde); border-radius: 8px; resize: vertical; background: var(--superficie); color: var(--tinta); }
#accionReal .fila { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
#accionReal .nota-ar { font-size: 12px; color: var(--gris); margin: 0 0 6px; }
#accionReal .ok-ar { font-size: 13px; color: var(--verde); font-weight: 600; }
#accionReal .err-ar { font-size: 13px; color: var(--coral); }
.columnas-crm { grid-auto-columns: minmax(180px, 200px); }
.columnas-crm .chipc { cursor: grab; }
.columnas-crm .chipc.arrastrando { opacity: .45; }
.columnas-crm .columna.soltar { outline: 2px dashed var(--verde); outline-offset: -2px; }
.columnas-crm .chipc.guardando { opacity: .6; pointer-events: none; }
.columna { background: #EFEEEA; border-radius: var(--radio); padding: 10px; min-height: 120px; }
.columna h4 { font-size: 12px; font-weight: 700; display: flex; justify-content: space-between; margin-bottom: 8px; color: var(--tinta-2); }
.chipc { background: var(--superficie); border: 1px solid var(--borde); border-radius: 8px; padding: 7px 9px; margin-bottom: 6px; cursor: pointer; font-size: 12px; }
.chipc:hover { border-color: var(--gris-3); }
.chipc b { display: block; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chipc em { white-space: nowrap; }
.chipc span { display: flex; align-items: center; justify-content: space-between; gap: 6px; color: var(--gris); font-size: 11px; margin-top: 2px; }

/* Flujo de inteligencia */
.flujo { display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); gap: 8px; }
.paso-f { border: 1px solid var(--borde); background: var(--superficie); border-radius: 10px; padding: 11px 10px; position: relative; }
.paso-f::after { content: ''; position: absolute; right: -8px; top: 50%; width: 8px; height: 1px; background: var(--gris-3); }
.paso-f:last-child::after { display: none; }
.paso-f small { display: block; font-size: 10px; font-weight: 800; letter-spacing: .08em; color: var(--verde); }
.paso-f strong { display: block; font-size: 17px; font-weight: 800; margin: 3px 0 1px; letter-spacing: -.02em; }
.paso-f span { display: block; font-size: 11.5px; color: var(--gris); line-height: 1.3; }
.mapa { position: relative; height: 330px; border: 1px solid var(--borde); border-radius: 10px; background: linear-gradient(var(--borde-2) 1px, transparent 1px) 0 0 / 100% 25%, linear-gradient(90deg, var(--borde-2) 1px, transparent 1px) 0 0 / 25% 100%, #fff; overflow: hidden; }
.mapa .cuad { position: absolute; z-index: 0; background: rgba(255,255,255,.85); padding: 1px 4px; border-radius: 4px; font-size: 11px; font-weight: 700; color: var(--gris-2); letter-spacing: .04em; text-transform: uppercase; }
.mapa .punto { z-index: 1; position: absolute; border-radius: 50%; transform: translate(-50%, 50%); cursor: pointer; border: 2px solid #fff; box-shadow: 0 1px 3px rgba(0,0,0,.18); transition: left .7s ease, bottom .7s ease; }
.mapa .punto:hover { z-index: 3; box-shadow: 0 0 0 3px rgba(16,19,25,.15); }
.mapa .eje { position: absolute; font-size: 11px; font-weight: 700; color: var(--gris); }
.reglas li { font-size: 12.5px; padding: 5px 0; border-top: 1px solid var(--borde-2); display: flex; justify-content: space-between; gap: 10px; list-style: none; }
.reglas li:first-child { border-top: 0; }
.reglas { padding: 0; margin: 8px 0 0; }
.reglas li b { font-weight: 800; white-space: nowrap; }
.reglas li b.neg { color: var(--coral); }

/* Filtros */
.filtros { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 12px; }
.filtro { height: 30px; padding: 0 12px; border-radius: 999px; border: 1px solid var(--borde); background: var(--superficie); font-weight: 600; font-size: 12.5px; cursor: pointer; display: inline-flex; align-items: center; gap: 6px; }
.filtro[aria-pressed="true"] { background: var(--tinta); color: #fff; border-color: var(--tinta); }
.filtro small { font-size: 11px; opacity: .7; font-weight: 700; }

/* Señales */
.senal { display: grid; grid-template-columns: 36px minmax(0, 1fr) auto; gap: 12px; padding: 14px 16px; border-bottom: 1px solid var(--borde-2); cursor: pointer; }
.senal:last-child { border-bottom: 0; }
.senal:hover { background: #FBFBF9; }
.senal-ico { width: 36px; height: 36px; border-radius: 10px; display: flex; align-items: center; justify-content: center; }
.senal h4 { font-size: 13.5px; font-weight: 700; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.senal p { font-size: 12.5px; color: var(--tinta-2); margin-top: 3px; }
.senal .importa { color: var(--gris); font-size: 12px; margin-top: 4px; }
.senal .lado { text-align: right; display: flex; flex-direction: column; align-items: flex-end; gap: 6px; font-size: 12px; color: var(--gris); white-space: nowrap; }
.senal .tomada { font-size: 12px; font-weight: 600; color: var(--verde-txt); display: inline-flex; align-items: center; gap: 5px; }
.senal .tomada .ico { width: 13px; height: 13px; }

/* Agentes */
.agente { display: flex; flex-direction: column; gap: 10px; }
.agente .cab-ag { display: flex; align-items: center; gap: 10px; }
.agente .cab-ag .feed-ico { width: 34px; height: 34px; border-radius: 10px; }
.agente .cab-ag .feed-ico .ico { width: 17px; height: 17px; }
.agente h3 { font-size: 14px; }
.agente .estado { margin-left: auto; font-size: 11.5px; font-weight: 700; color: var(--verde); display: inline-flex; align-items: center; gap: 6px; }
.agente .estado i { width: 7px; height: 7px; border-radius: 50%; background: var(--verde-2); animation: pulso 2s infinite; }
@keyframes pulso { 0%, 100% { box-shadow: 0 0 0 0 rgba(39,189,177,.5); } 50% { box-shadow: 0 0 0 5px rgba(39,189,177,0); } }
.agente .grande { font-size: 26px; font-weight: 800; letter-spacing: -.03em; }
.agente .grande span { font-size: 13px; font-weight: 600; color: var(--gris); letter-spacing: 0; margin-left: 4px; }
.agente p.que { font-size: 12.5px; color: var(--gris); }
.agente ul { margin: 0; padding: 0; list-style: none; }
.agente li { font-size: 12px; padding: 6px 0; border-top: 1px solid var(--borde-2); display: flex; justify-content: space-between; gap: 8px; cursor: pointer; }
.agente li:hover { color: var(--verde-txt); }
.agente li span { color: var(--gris-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 55%; }
.agente li b { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* Conversaciones */
.conv-caja { display: grid; grid-template-columns: 290px minmax(0, 1fr); border: 1px solid var(--borde); border-radius: var(--radio); background: var(--superficie); height: calc(100vh - 180px); min-height: 460px; overflow: hidden; }
.conv-lista { border-right: 1px solid var(--borde); overflow: auto; }
.conv-el { padding: 11px 14px; border-bottom: 1px solid var(--borde-2); cursor: pointer; }
.conv-el:hover { background: var(--hover); }
.conv-el[aria-current="true"] { background: var(--verde-bg); }
.conv-el .l1 { display: flex; justify-content: space-between; gap: 8px; }
.conv-el .l1 b { font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv-el .l1 time { font-size: 11px; color: var(--gris-2); white-space: nowrap; }
.conv-el p { font-size: 12px; color: var(--gris); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.conv-el .l3 { display: flex; gap: 6px; margin-top: 6px; }
.hilo-conv { display: flex; flex-direction: column; min-height: 0; }
.hilo-cab { padding: 12px 18px; border-bottom: 1px solid var(--borde); display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.burbujas { flex: 1; overflow: auto; padding: 18px; display: flex; flex-direction: column; gap: 10px; background: #FAFAF8; }
.burbuja { max-width: 72%; padding: 9px 12px; border-radius: 12px; font-size: 13px; line-height: 1.45; box-shadow: 0 1px 1px rgba(0,0,0,.04); }
.burbuja small { display: flex; gap: 6px; align-items: center; font-size: 10.5px; font-weight: 700; color: var(--gris-2); margin-bottom: 3px; }
.burbuja small .ico { width: 12px; height: 12px; }
.burbuja.c { align-self: flex-start; background: #fff; border: 1px solid var(--borde); border-top-left-radius: 4px; }
.burbuja.a, .burbuja.v { align-self: flex-end; background: #DDF3EF; border-top-right-radius: 4px; }
.burbuja.h { align-self: flex-end; background: var(--lila); border-top-right-radius: 4px; }
.hilo-pie { padding: 10px 18px; border-top: 1px solid var(--borde); font-size: 12px; color: var(--gris); display: flex; align-items: center; gap: 8px; }

/* Ficha */
.velo { position: fixed; inset: 0; background: rgba(16,19,25,.28); z-index: 40; animation: fundido .2s ease; }
@keyframes fundido { from { opacity: 0; } }
.ficha { position: fixed; top: 0; right: 0; bottom: 0; width: min(600px, 100vw); background: var(--fondo); z-index: 41; box-shadow: var(--sombra-2); display: flex; flex-direction: column; animation: desliza .25s cubic-bezier(.2,.7,.2,1); }
@keyframes desliza { from { transform: translateX(40px); opacity: 0; } }
.ficha-cab { padding: 18px 20px 14px; background: var(--superficie); border-bottom: 1px solid var(--borde); }
.ficha-cab .l1 { display: flex; align-items: flex-start; gap: 12px; }
.ficha-cab .avatar { width: 42px; height: 42px; font-size: 14px; }
.ficha-cab h2 { font-size: 19px; font-weight: 800; letter-spacing: -.02em; }
.ficha-cab .l1 > div { flex: 1; min-width: 0; }
.ficha-cab .datos { display: flex; flex-wrap: wrap; gap: 6px 14px; margin-top: 10px; font-size: 12px; color: var(--gris); }
.ficha-cab .datos b { color: var(--tinta-2); font-weight: 600; }
.ficha-cuerpo { flex: 1; overflow: auto; padding: 16px 20px 40px; display: flex; flex-direction: column; gap: 14px; }
.bloque-t { font-size: 11px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--gris-2); margin-bottom: 8px; }
.porque-caja { background: var(--superficie); border: 1px solid var(--borde); border-radius: var(--radio); padding: 13px 15px; font-size: 13.5px; line-height: 1.5; }
.nba-caja { background: var(--superficie); border: 1px solid var(--borde); border-left: 4px solid var(--verde); border-radius: var(--radio); padding: 14px 16px; }
.nba-caja.humano { border-left-color: var(--coral); }
.nba-caja h3 { font-size: 16px; font-weight: 800; letter-spacing: -.01em; display: flex; align-items: center; gap: 8px; }
.nba-caja p { font-size: 13px; color: var(--tinta-2); margin-top: 6px; }
.nba-caja .pie { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-top: 12px; }
.estado-ag { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 700; }
.estado-ag i { width: 8px; height: 8px; border-radius: 50%; background: var(--verde-2); }
.estado-ag.humano i { background: var(--coral); } .estado-ag.esperando i { background: #E0B341; } .estado-ag.cerrado i { background: var(--gris-3); }
.tl { position: relative; padding-left: 2px; }
.tl-item { display: grid; grid-template-columns: 78px 22px minmax(0, 1fr); gap: 8px; align-items: start; padding: 5px 0; }
.tl-item time { font-size: 11.5px; font-weight: 700; color: var(--gris-2); text-align: right; padding-top: 2px; white-space: nowrap; }
.tl-item .dot { width: 22px; height: 22px; border-radius: 50%; display: flex; align-items: center; justify-content: center; background: var(--superficie); border: 1px solid var(--borde); position: relative; }
.tl-item .dot .ico { width: 12px; height: 12px; }
.tl-item:not(:last-child) .dot::after { content: ''; position: absolute; top: 22px; left: 10px; width: 1px; height: 18px; background: var(--borde); }
.tl-item p { font-size: 12.5px; padding-top: 2px; }
.tl-item p small { display: block; color: var(--gris); font-size: 12px; margin-top: 2px; font-style: italic; }
.tl-item.respuesta .dot { background: var(--verde-bg); border-color: #BfE3DD; color: var(--verde); }

/* Modo demo */
.demo-panel { position: fixed; right: 400px; bottom: 18px; width: 380px; background: var(--tinta); color: #fff; border-radius: 14px; box-shadow: var(--sombra-2); z-index: 30; padding: 14px 16px 12px; animation: entra .3s ease; }
.demo-panel .l1 { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.demo-panel .l1 small { font-size: 10.5px; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; color: var(--verde-2); }
.demo-panel h4 { font-size: 14.5px; font-weight: 700; margin: 6px 0 10px; line-height: 1.35; min-height: 40px; }
.demo-panel .progreso { display: flex; gap: 4px; margin-bottom: 12px; }
.demo-panel .progreso i { flex: 1; height: 3px; border-radius: 2px; background: rgba(255,255,255,.18); overflow: hidden; position: relative; }
.demo-panel .progreso i.hecho { background: var(--verde-2); }
.demo-panel .progreso i.actual::after { content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 0; background: var(--verde-2); animation: llena var(--dur, 6s) linear forwards; }
.demo-panel.pausado .progreso i.actual::after { animation-play-state: paused; }
@keyframes llena { to { width: 100%; } }
.demo-panel .dsc { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 6px; margin-bottom: 10px; }
.demo-panel .dsc div { background: rgba(255,255,255,.07); border-radius: 8px; padding: 7px 8px; }
.demo-panel .dsc span { font-size: 9.5px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; color: #9AA2AE; display: block; }
.demo-panel .dsc b { font-size: 18px; font-weight: 800; display: block; transition: color .3s; }
.demo-panel .dsc b.sube { color: var(--verde-2); }
.demo-panel .dsc b.baja { color: #F59E6B; }
.demo-panel .ctrl { display: flex; gap: 6px; }
.demo-panel .ctrl .btn { background: rgba(255,255,255,.08); border-color: rgba(255,255,255,.12); color: #fff; height: 30px; font-size: 12px; }
.demo-panel .ctrl .btn:hover { background: rgba(255,255,255,.16); }
#humano { position: fixed; left: 50%; top: 76px; transform: translateX(-50%); width: min(560px, calc(100vw - 32px)); background: var(--superficie); border: 1px solid #F3C9B3; border-radius: 14px; box-shadow: var(--sombra-2); z-index: 45; padding: 16px 18px; animation: baja .35s cubic-bezier(.2,.7,.2,1); }
@keyframes baja { from { transform: translate(-50%, -16px); opacity: 0; } }
#humano .humano-tag { font-size: 11.5px; }
#humano h3 { font-size: 18px; font-weight: 800; letter-spacing: -.02em; margin: 6px 0 6px; }
#humano p { font-size: 13px; color: var(--tinta-2); }
#humano .botones { display: flex; gap: 8px; margin-top: 12px; }
.avisos { position: fixed; right: 396px; bottom: 18px; display: flex; flex-direction: column; gap: 8px; z-index: 50; pointer-events: none; }
.aviso { background: var(--superficie); border: 1px solid var(--borde); border-radius: 10px; box-shadow: var(--sombra-2); padding: 10px 14px; font-size: 12.5px; font-weight: 600; display: flex; align-items: center; gap: 8px; animation: entra .25s ease; max-width: 340px; }
.aviso .ico { color: var(--verde); width: 16px; height: 16px; }

.vacio { padding: 30px; text-align: center; color: var(--gris); }

/* ---------- 1181-1439 px (compartir pantalla a 1280): barra lateral solo con iconos ---------- */
@media (min-width: 1181px) and (max-width: 1439px) {
  .app { grid-template-columns: 64px minmax(0, 1fr) 352px; }
  .marca { padding: 16px 0 10px; display: flex; justify-content: center; }
  .marca .marca-grande { display: none; } .marca .marca-mini { display: block; }
  .nav { padding: 8px; align-items: center; }
  .nav button { width: 46px; justify-content: center; padding: 0; position: relative; }
  .nav button span:not(.cuenta) { display: none; }
  .nav .cuenta { position: absolute; top: 1px; right: 0; min-width: 16px; height: 16px; font-size: 10px; padding: 0 4px; }
  .lateral-pie { padding: 10px 8px; }
  .lateral-pie .mini-label, .lateral-pie .select { display: none; }
  .lateral-pie #btnInicio span { display: none; }
  .lateral-pie #btnInicio::before { content: '↺'; font-size: 16px; }
  .demo-panel { right: 370px; }
  .avisos { right: 370px; }
  .kpi strong { font-size: 18px; }
}
/* ---------- Pantallas medianas: el Copilot se vuelve cajón ---------- */
@media (max-width: 1180px) {
  .app { grid-template-columns: 200px minmax(0, 1fr); }
  .copilot { position: fixed; top: 0; right: 0; bottom: 0; width: min(400px, 100vw); z-index: 42; box-shadow: var(--sombra-2); transform: translateX(105%); transition: transform .25s ease; }
  .copilot.abierto { transform: none; }
  .solo-movil { display: inline-flex; }
  .avisos { right: 18px; }
  .demo-panel { right: 18px; }
  .kpis { grid-template-columns: repeat(4, minmax(0, 1fr)); }
}
@media (max-width: 1000px) {
  .hoy { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .hoy-frase { grid-column: 1 / -1; }
  .r-21, .r-3 { grid-template-columns: minmax(0, 1fr); }
  .flujo { grid-template-columns: repeat(4, minmax(0, 1fr)); }
}
/* ---------- Móvil ---------- */
@media (max-width: 760px) {
  body { font-size: 14px; }
  .app { grid-template-columns: minmax(0, 1fr); height: auto; min-height: 100vh; padding-bottom: 64px; }
  .lateral { position: fixed; left: 0; right: 0; bottom: 0; height: 60px; flex-direction: row; border-right: 0; border-top: 1px solid var(--borde); z-index: 35; }
  .marca, .lateral-pie { display: none; }
  .nav { flex-direction: row; padding: 6px; gap: 0; overflow-x: auto; }
  .nav button { flex-direction: column; height: 48px; gap: 2px; font-size: 10px; padding: 4px 8px; min-width: 64px; justify-content: center; }
  .nav .cuenta { position: absolute; margin: -30px 0 0 24px; }
  .nav button { position: relative; }
  .barra { padding: 0 14px; position: sticky; top: 0; z-index: 20; }
  .chip-sector, .reloj { display: none; }
  .vista { padding: 16px 16px 40px; overflow: visible; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .hoy { grid-template-columns: minmax(0, 1fr); }
  .r-2 { grid-template-columns: minmax(0, 1fr); }
  .scores { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .fila { grid-template-columns: minmax(0, 1fr) auto; }
  .fila .nba-corta { display: none; }
  .conv-caja { grid-template-columns: minmax(0, 1fr); height: auto; }
  .conv-lista { max-height: 260px; border-right: 0; border-bottom: 1px solid var(--borde); }
  .flujo { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .paso-f::after { display: none; }
  .demo-panel { left: 12px; right: 12px; width: auto; bottom: 72px; }
  .tabla-op colgroup { display: none; }
  .tabla-op { table-layout: auto; }
  .senal { grid-template-columns: 36px minmax(0, 1fr); }
  .senal .lado { grid-column: 2; align-items: flex-start; text-align: left; }
  .demo-botones .btn span { display: none; }
  .eb-fila { grid-template-columns: 96px minmax(0, 1fr) 46px; }
  .mapa { height: 260px; }
  .tabla .ocultar-movil { display: none; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; transition-duration: .01ms !important; }
}

/* ---------- Llamadas del agente de voz ---------- */
.llamadas { display: flex; flex-direction: column; gap: 8px; }
.llamada { border: 1px solid var(--borde); border-radius: var(--radio-s); padding: 10px 12px; background: var(--superficie); }
.llamada p { margin-top: 6px; color: var(--tinta-2); }
.ll-cab { display: flex; align-items: center; gap: 8px; font-size: 12.5px; }
.ll-cab .ico { width: 16px; height: 16px; color: var(--lila-txt); }
.ll-dur { color: var(--gris); }
.ll-res { margin-left: auto; font-size: 11.5px; font-weight: 700; padding: 2px 8px; border-radius: 99px; white-space: nowrap; }
.r-verde { background: var(--verde-bg); color: var(--verde-txt); }
.r-azul { background: var(--azul-bg); color: var(--azul); }
.r-ambar { background: var(--ambar-bg); color: var(--ambar); }
.r-gris { background: var(--hover); color: var(--gris); }
.r-rojo { background: var(--rojo-bg); color: var(--rojo); }
.ll-dijo { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.ll-dijo span { font-size: 11.5px; background: var(--lila); color: var(--lila-txt); padding: 3px 8px; border-radius: 6px; }
.tl-item small + small { font-style: normal; }

/* ---------- Agenda ---------- */
.ag-kpis { margin-bottom: 10px; }
.ag-leyenda { display: flex; flex-wrap: wrap; gap: 6px 14px; align-items: center; font-size: 12px; color: var(--gris); margin: 4px 0 10px; }
.ag-leyenda span { display: inline-flex; align-items: center; gap: 5px; }
.ag-leyenda .ico { width: 14px; height: 14px; }
.ag-leyenda .lg::before { content: ''; width: 10px; height: 10px; border-radius: 3px; background: var(--c, var(--gris-3)); }
.lg.e-confirmada { --c: var(--verde-2); } .lg.e-sinconfirmar { --c: var(--ambar); } .lg.e-asistio { --c: var(--gris-3); } .lg.e-planton { --c: var(--coral); }
.ag-cal { padding: 0; overflow: hidden; }
.ag-scroll { overflow-x: auto; }
.ag-grid { display: grid; min-width: 640px; }
.ag-h { padding: 10px 8px; font-size: 12px; font-weight: 600; color: var(--gris); border-bottom: 1px solid var(--borde); text-align: center; }
.ag-h b { color: var(--tinta); font-size: 14px; }
.ag-h.es-hoy { color: var(--verde-txt); background: var(--verde-bg); }
.ag-h small { font-size: 10.5px; text-transform: uppercase; letter-spacing: .06em; }
.ag-hora { font-size: 11px; color: var(--gris-2); padding: 6px 6px 0 0; text-align: right; border-top: 1px solid var(--borde-2); }
.ag-celda { min-height: 54px; padding: 3px; border-top: 1px solid var(--borde-2); border-left: 1px solid var(--borde-2); }
.ag-celda.es-hoy { background: #F7FBFA; }
.ag-celda.pasada { background: repeating-linear-gradient(135deg, transparent 0 6px, rgba(16,19,25,.018) 6px 12px); }
.ag-libre { display: block; font-size: 11px; color: var(--gris-3); padding: 4px 6px; }
.ag-cita { height: 100%; border-radius: 6px; padding: 5px 7px; border-left: 3px solid var(--c, var(--gris-3)); background: var(--bg, var(--hover)); cursor: pointer; min-width: 0; }
.ag-cita.relleno { cursor: default; opacity: .72; }
.ag-cita b { display: block; font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ag-cita small { display: flex; align-items: center; gap: 4px; font-size: 11px; color: var(--gris); white-space: nowrap; overflow: hidden; }
.ag-cita small .ico { width: 13px; height: 13px; flex: none; }
.ag-cita.e-confirmada { --c: var(--verde-2); --bg: var(--verde-bg); }
.ag-cita.e-sinconfirmar { --c: var(--ambar); --bg: var(--ambar-bg); }
.ag-cita.e-asistio { --c: var(--gris-3); --bg: var(--hover); }
.ag-cita.e-planton { --c: var(--coral); --bg: var(--coral-bg); }
.ag-cita.e-recuperando { --c: var(--coral); --bg: var(--lila); }
.ag-cita.relleno.e-confirmada, .ag-cita.relleno.e-sinconfirmar { --bg: #F4F4F1; }
.ag-cita.riesgo { box-shadow: inset 0 0 0 1px var(--ambar); }
.ag-voz { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 6px; margin: 10px 0 6px; }
.ag-voz div { background: var(--fondo); border-radius: var(--radio-s); padding: 8px; text-align: center; }
.ag-voz b { display: block; font-size: 20px; font-weight: 800; }
.ag-voz span { font-size: 11px; color: var(--gris); }

/* Demo: transcripción de la llamada */
.trans { margin: 8px 0 4px; display: flex; flex-direction: column; gap: 5px; max-height: 190px; overflow-y: auto; }
.trans p { font-size: 12.5px; line-height: 1.35; padding: 6px 9px; border-radius: 8px; max-width: 92%; opacity: 0; animation: aparece .35s forwards; animation-delay: var(--d); }
.trans p.v { background: rgba(255,255,255,.1); align-self: flex-start; }
.trans p.c { background: rgba(39,189,177,.22); align-self: flex-end; }
.trans p small { display: block; font-size: 10.5px; opacity: .7; }
@keyframes aparece { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }
@media (max-width: 760px) { .ag-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); } .ag-voz b { font-size: 17px; } }
.demo-hist { width: auto; max-width: 250px; height: 34px; }
@media (max-width: 760px) { .demo-hist { max-width: 120px; } }
.ag-semana { display: flex; align-items: center; gap: 8px; margin: 2px 0 8px; font-size: 13px; }
.ag-semana .btn-icono { width: 28px; font-size: 16px; }
.fila.fila-mini { grid-template-columns: minmax(0, 1fr); }
.ag-cita.destacada { box-shadow: 0 0 0 2px var(--verde-2), 0 6px 18px rgba(14,124,116,.25); animation: latido 1.4s ease-in-out 3; }
@keyframes latido { 50% { transform: scale(1.04); } }

/* Agente de reuniones (js/reunion.js) */
.doc-reunion .rd-aviso { display: flex; gap: 10px; align-items: flex-start; background: var(--superficie); border: 1px dashed var(--borde); border-radius: 12px; padding: 10px 12px; font-size: 12.5px; color: var(--gris); }
.doc-reunion .rd-aviso svg { flex: none; width: 18px; height: 18px; }
.rd-lista { margin: 0; padding-left: 18px; display: flex; flex-direction: column; gap: 6px; font-size: 14px; line-height: 1.45; }
.rd-cita { margin: 0 0 8px; padding: 10px 14px; border-left: 3px solid var(--acento, #1FA396); background: var(--superficie); border-radius: 0 10px 10px 0; font-size: 14px; line-height: 1.45; }
.rd-cita small { display: block; margin-top: 4px; font-size: 11.5px; color: var(--gris-2); }
.rd-obj { background: var(--superficie); border: 1px solid var(--borde); border-radius: 12px; padding: 10px 14px; margin-bottom: 8px; }
.rd-obj b { display: block; font-size: 13px; margin-bottom: 4px; }
.rd-obj p { font-size: 13.5px; line-height: 1.45; color: var(--tinta-2); }
.rd-despues textarea { width: 100%; font: inherit; font-size: 14px; padding: 10px 12px; border: 1px solid var(--borde); border-radius: 10px; background: var(--superficie); color: inherit; resize: vertical; }
.rd-msg { background: #D9FDD3; color: #0A0A0B; border-radius: 12px; padding: 10px 12px; }
.agente li[data-reunion] { cursor: pointer; }
.rd-obj .rd-lista b, .rd-lista b { display: inline; margin: 0; font-size: inherit; }
.rd-meta { display: flex; gap: 10px; align-items: flex-start; }
.rd-meta svg { flex: none; width: 20px; height: 20px; margin-top: 2px; }
.rd-meta p { font-size: 15px; line-height: 1.45; font-weight: 600; }
.toast-demo { position: fixed; left: 50%; bottom: 24px; transform: translate(-50%, 20px); background: var(--tinta); color: #fff; font-size: 13px; padding: 10px 16px; border-radius: 10px; max-width: min(520px, calc(100vw - 32px)); opacity: 0; pointer-events: none; transition: opacity .2s, transform .2s; z-index: 200; }
.toast-demo.visible { opacity: 1; transform: translate(-50%, 0); }

/* Finanzas (modo real) */
.fin-kpis { margin-bottom: 14px; }
.fin-aire { margin-bottom: 14px; }
.fin-aire p { margin-top: 6px; font-size: 14px; line-height: 1.55; }
.fin-rejilla { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; margin-bottom: 14px; }
.fin-rejilla > :only-child { grid-column: 1 / -1; }
.tabla tr.fin-total td { font-weight: 800; background: #FBFBF9; }
.fin-pie { font-size: 12px; margin: 4px 2px 20px; }
@media (max-width: 1000px) { .fin-rejilla { grid-template-columns: minmax(0, 1fr); } .fin-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); } .fin-kpis .kpi:last-child { grid-column: 1 / -1; } }

/* ---------- Informes ---------- */
.inf-ctrl { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin: 0 0 12px; }
.inf-sel { width: auto; max-width: 260px; height: 28px; font-size: 12px; }
.inf-tabla { padding: 0; overflow: hidden; }
.inf-tabla .tabla-caja { overflow-x: auto; }
.inf-tabla table { min-width: 640px; }
.inf-tabla th[scope="row"] { text-align: left; font-weight: 600; white-space: nowrap; }
.inf-tabla td.num, .inf-tabla th.num { text-align: right; white-space: nowrap; }
.inf-tabla th small { display: block; font-weight: 500; font-size: 10.5px; color: var(--verde-txt); }
.inf-actual { background: #F7FBFA; }
.inf-grupo td { font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--gris-2); background: var(--fondo); }
.inf-nm { font-size: 10.5px; font-weight: 700; letter-spacing: .04em; color: var(--ambar); }
.inf-r { color: var(--lila-txt); font-weight: 700; margin-left: 2px; cursor: help; }
.inf-aviso { background: var(--ambar-bg); color: var(--ambar); border-radius: var(--radio-s); padding: 8px 12px; margin: 0 0 10px; font-size: 12.5px; }
.inf-nota { font-size: 12px; margin: 8px 2px 0; }
.inf-tabla th[scope="row"] { text-transform: none; letter-spacing: 0; font-size: 13px; color: var(--tinta); background: var(--superficie); }
.inf-tabla td small { font-size: 11px; }